Faced with the urgency of the COVID epidemic many providers rushed to implement various forms of virtual services based on telephone, Facetime, business platforms, and third-party video conferencing solutions. However, the speed of that transition may not have resulted in the most ideal, long-term strategy due to cost, usability factors, lack of integration with EHRs, or clinical workflows.

The presentation, "Grafton's Journey Into Measurable Patient Success: Part Deux," was delivered on June 2, 2020, at The 2020 OPEN MINDS Strategy & Innovation Institute. In the presentation, speakers Scott Zeiter and Jeremy Ulderrich, both of Grafton Integrated Health Network, discuss the steps they have taken to ensure measurable client outcomes through Grafton's Goal Mastery™ process and Foundation of Care™ clinical model.